Microsoft Dynamics 365 offers a dynamic suite of modules that help several industries. That’s why it has found its use in multiple large enterprises. Hence, many companies use Dynamics 365 to their advantage. Here, we have listed the top 7 companies that are using this platform but the list goes on. Anyway, let’s get into their details!
How Dynamics 365 Benefits Big Companies?
Dynamics 365 offers several key benefits for big companies, empowering them to streamline operations, enhance customer relationships, and drive growth. That’s why several large companies use Dynamics 365. These teams often have complex and diverse operations. 365’s modular structure allows scalability, enabling businesses to choose and integrate modules that suit their needs.
Moreover, whether it’s sales, marketing, finance, HR, or customer service, Dynamics 365 adapts to the scale and requirements of large enterprises. On the other hand, it integrates various business applications into a single, unified platform. This consolidation eliminates silos between departments and provides a holistic view of operations, enabling better decision-making based on comprehensive, real-time data.
Additionally, for multinational corporations, Dynamics 365 supports multi-language, multi-currency, and multi-country operations. It facilitates standardized processes across different locations while accommodating local requirements, ensuring consistency and compliance across the board.
If you want to know whether Dynamics 365 can benefit your company, check out our guide on Dynamics 365 use cases. There, you will see the most famous industries in which companies use Dynamics 365.
7 Big Companies Use Dynamics 365
After learning how the platform helps large enterprises, let’s get into the details of the major businesses and tycoons benefitting from the Microsoft Dynamics 365 modules. Here are the top 7 brands that are using the 365 till today.
1. Toyota
Toyota, a global automotive industry leader, leverages Dynamics 365 in various ways to enhance its operations, customer experiences, and overall efficiency. It uses Dynamics 365 CRM functionalities to manage its vast customer base effectively. Hence, it provides a unified view of customer interactions across various touchpoints. So, the platform enables Toyota to personalize marketing campaigns, improve service interactions, and enhance customer satisfaction.
Moreover, 365 assists Toyota in providing exceptional after-sales service. It helps in managing service requests, scheduling appointments, and tracking service histories. This ensures a seamless experience for customers, fostering loyalty and positive brand perception.
On the other hand, Toyota benefits from Dynamics 365’s analytics capabilities. The platform aggregates data from different departments and sources, providing insights that aid in strategic decision-making. This data-driven approach helps Toyota optimize processes, improve product offerings, and anticipate market trends.
2. L’Oreal
L’Oréal, one of the leading beauty and cosmetics companies use Dynamics 365 to enhance various aspects of its business operations. The software modules help it to focus on customer engagement, innovation, and operational efficiency.
With its CRM capabilities, L’Oréal gains a comprehensive view of customer interactions, preferences, and purchase history. This data-driven approach enables personalized marketing campaigns, tailored product recommendations, and improved customer service. Moreover, the platform’s tools aid in research and development, facilitating collaboration among teams, managing product lifecycles, and tracking regulatory compliance.
But that’s not all. As a multinational company, L’Oréal benefits from Dynamics 365’s ability to support global operations. The platform accommodates multiple languages, currencies, and regulatory requirements, enabling standardized processes across different regions while respecting local nuances. This enables L’Oréal to refine its marketing strategies for maximum impact.
3. NatWest
NatWest is among the largest financial companies, use Dynamics 365 for their advantage. It helps NatWest manage its extensive customer base more effectively. It provides a unified view of customer data across various touchpoints, enabling personalized interactions, targeted marketing, and tailored financial solutions based on individual customer needs and preferences.
In the heavily regulated banking sector, Dynamics 365 assists NatWest in adhering to regulatory requirements. The platform’s functionalities help in tracking compliance, managing risk factors, and ensuring that banking operations align with industry standards and regulations, minimizing risks associated with regulatory non-compliance.
Moreover, 365’s analytics capabilities enable NatWest to derive actionable insights from vast amounts of banking data. These insights assist in making informed decisions, detecting patterns in customer behavior, identifying potential fraud, and optimizing banking services and products to better meet customer needs.
4. Sanitas
Spain’s several companies use Dynamics 365 for better customer relationship management. Sanitas, a leading healthcare provider in the country, is one of them. Dynamics 365 enables Sanitas to adopt a patient-centric approach. The platform’s CRM capabilities help in managing patient interactions, medical histories, and preferences. Hence, this allows Sanitas to personalize patient care, provide tailored health recommendations, and improve overall patient satisfaction.
Moreover, 365 assists Sanitas in managing electronic medical records securely. The platform ensures that patient data is easily accessible, securely stored, and can be shared across departments, facilitating collaboration among healthcare professionals for better patient outcomes.
Additionally, Dynamics 365’s collaborative features aid Sanitas in improving care coordination among various healthcare providers and departments. So, this ensures seamless communication, better sharing of medical information, and a more holistic approach to patient care, particularly for complex cases involving multiple specialists.
5. Nottingham Trent University
Nottingham Trent University (NTU), like many educational institutions, leverages Dynamics 365 to enhance various aspects of its operations, student experiences, and administrative efficiency. 365’s CRM assists NTU in managing student relationships. It provides a unified platform to track student interactions, inquiries, and engagement across various departments.
Moreover, NTU uses 365 to streamline the recruitment and admissions process. The platform helps manage applications, track applicant data, and automate communication with prospective students. This improves the efficiency of the admissions team and enhances the overall applicant experience.
On the other hand, NTU benefits from the platform in resource planning and management. The platform assists in managing resources such as classrooms, equipment, and staff allocations. So, the process ensures optimal utilization and efficient scheduling of facilities for academic activities. Plus, it provides timely academic support or interventions when needed, contributing to student success and retention efforts.
6. Business Finland
It is among those governmental bodies and companies use Dynamics 365 for their advantage. The software modules assist Business Finland in managing investment projects and funding programs. The platform’s capabilities help in tracking funding applications, managing grants, and monitoring the progress of supported projects. It streamlines the process, ensuring transparency and efficient allocation of resources.
Dynamics 365 aids Business Finland in gathering and analyzing market research data. The platform’s analytics tools help in deriving insights from market trends, industry developments, and innovation landscapes. Hence, this crucial information supports strategic decision-making and the development of targeted support programs for businesses.
Moreover, Business Finland often assists Finnish companies in internationalization efforts. Dynamics 365 helps in coordinating international initiatives, managing partnerships, and providing support services for businesses expanding into global markets. It facilitates collaboration and support across borders.
7. Bosch
Bosch is a multinational engineering and technology brand, and these companies use Dynamics 365 for their leverage in various ways. It enhances Bosch operations, customer relationships, and overall efficiency.
365 assists Bosch in optimizing its sales and marketing efforts. The platform’s CRM functionalities enable better lead management, targeted marketing campaigns, and sales pipeline tracking. This helps Bosch’s sales teams prioritize opportunities and streamline the sales process.
Moreover, Bosch utilizes Dynamics 365 to enhance its service delivery. The platform supports service management, ticketing, and issue resolution processes. With a comprehensive view of customer service requests, Bosch can provide timely and efficient support, leading to higher customer satisfaction.
Additionally, Dynamics 365’s unified platform fosters collaboration within Bosch. It integrates data and processes across departments, enabling smoother communication and information sharing. This collaboration enhances teamwork and efficiency within the organization.
Conclusion
Hundreds of companies use MS Dynamics 365 to increase their sales, improve customer relations, and streamline operations. Out of those, we have listed above the top 7 companies use Dynamics 365 and get benefits. If your company is also related to these tycoons, you can also integrate 365 into your business.